Coperato

If you are a tech enthusiast, you must have heard about the predictive dialer. This is nothing but a special method that is responsible for making various outbound calls. The best thing about predictive dialing is that you won't have to worry about assigning any agents for these calls. Here, the computer takes all the dialing decisions.  Today, there are certain algorithms to support the predictive dialing system and other business objectives. With the help of predictive dialings, one will not have to dial the numbers manually at all. At first, it was the banking sector that used this type of predictive dialing for its debt collection. In its early days, it was just a hardware solution but today, predictive dialing is considered a software service related to the public cloud as well. How does predictive dialing work? This particular method uses a call progress analysis system or CPA. With the help of this particular technology, the system will screen out disconnected calls, unansw...